If you don't love it, we'll take it back

We’re confident you’ll love having more time back to do more of what you love. Prepear Drink Company Pty Ltd stands behind our product and will always do our best to make it right.

If you are dissatisfied with your purchase for any reason, we’ll refund your first order. To request a refund or replacement, please send an email to info@prepeardrink.com.au with your name, order number, and reason for the request, within 30 days of receiving your shipment.

To prevent abuse of this policy, we retain the right to refuse or restrict our guarantee based on our discretion and best judgement.

Damaged Goods

We do our best to ensure your Prepear package travels safely, but occasionally accidents may happen while in transit. If the product you received was damaged, please reach out and send a photo to us, and we will replace it at no cost to you.

Returns

We will do our best to address any changes to an order before it ships, but once packages enter processing, they cannot be cancelled or modified. In these cases, orders may be eligible for a return.

Only unopened packages with the seal intact that are returned within 30 days of purchase will receive a refund. Opened or damaged packages are not eligible for returns.

Please send returns to:

Prepear Drink Company Pty Ltd
7 Sholl Pl
Kambah ACT 2902

Please include your name, e-mail address, order number (if available), a copy of your paper invoice or a printed copy of your e-mail receipt, and the reason for return.